The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions. In this data protection declaration, we inform you about the most important aspects of data processing within the framework of our website.

Person responsible

The person responsible for data processing is:

Arthur Strolz GmbH & Co KG
Omesberg 370
A-6764 Lech am Arlberg
hotel@schmelzhof.at

Logfiles

This website automatically collects and stores personal and non-personal data (browser type/version, operating system used, referrer URL (the previously visited page), host name of the accessing computer (IP address), time of the server request) in server log files, which your browser transmits to us. This data is stored to ensure the functionality, stability and security of our website and the web server.

Cookies

When you access our website, you will be informed by an info banner about the use of cookies on our website. We use cookies to facilitate and improve the use of the website and to analyse how our offers are used.

Cookies are small text files that recognise a user when the site is used again and are stored on the user’s computer system.

A distinction is made between 2 types of cookies: Transient cookies are automatically deleted when you close your browser. These include session cookies, which can be used to assign requests from your browser to a session. These session cookies are deleted when you log out or close your browser. Persistent cookies are automatically deleted after a predefined period of time, which may vary depending on the cookie. However, you yourself can delete the cookies in your browser settings at any time.

In the case of cookies, no personal details such as name or address are stored. The user data collected in this way is anonymous.

You can set your browser so that your consent must be obtained before a cookie is used or the use of cookies is generally blocked, you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Change cookie settings

Forms

If you contact us using the form on the website or by e-mail, the data you provide, e.g. surname, first name, address, message, e-mail address, IP address, time of enquiry, will be stored by us until further notice for the purpose of processing your request and in case of follow-up questions.

The collection of the IP address and time of the request is necessary in order to be able to trace potential misuse of an e-mail address at a later date and therefore serves as a legal safeguard for the controller.

Newsletter

You have the possibility to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter.

Our newsletter is published at irregular intervals and contains information about our company as well as advertising.

By subscribing to our newsletter, you agree that your personal data, namely name, e-mail address, IP address, time of subscription will be stored and processed by us for the purpose of sending newsletters to you and that you agree to receive our newsletter. The collection of IP address and time of registration is necessary in order to be able to trace potential misuse of an e-mail address at a later date and therefore serves the legal protection of the controller.

Our newsletter contains a so-called tracking pixel, which is embedded in the emails to enable an analysis of reading, opening and interacting. The personal data collected via the tracking pixel contained in the newsletter helps us to optimise the newsletter dispatch and to better adapt the content of future newsletters.

You can revoke your consent at any time by sending an e-mail to the address given in the imprint. Your registration data will then be deleted by us. You have the right to information from the data controller about the personal data concerned, as well as the right to correction or deletion or to restriction of processing or a right to object to processing, as well as the right to data portability. You also have the right to lodge a complaint with the data protection authority (https://www.dsb.gv.at).

Google Maps / Google Earth

Google Maps is an interactive map service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

When you visit a page with a Google map, Google receives information about the page you visited on our website, regardless of whether you are logged in with a Google account or not. When you are logged in, Google can assign this data to your account. If you do not want this, you must log out of Google before using the Google Maps. You must object to the use of your data directly to Google.

The information generated about your use of this website (e.g. IP address) is usually transmitted to a Google server in the USA and stored there. For more information on terms of use and data protection, please visit www.google.com/intl/de_US/help/terms_maps.html or policies.google.com/?hl=en.

Google Analytics

Google Analytics is a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This service uses cookies (see Cookies). The information generated by cookies about your use of this website is generally transmitted to a Google server in the USA and stored there. IP anonymisation has been activated on this website. This means that your IP address will be shortened in advance by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in certain cases will the full IP address be transmitted to a Google server in the USA or another third country and shortened there.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The storage of cookies required by Google Analytics can be prevented by setting your browser accordingly. However, this may mean that you are unable to use all the functions of this website to their full extent. You can prevent the collection of data generated by the cookie and related to your use of the website, as well as its transmission and processing by Google, by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout?hl=en.

For more information on terms of use and data protection, please visit www.google.com/analytics/terms/de.html or policies.google.com/?hl=en.

Google Ads

Google Ads uses cookies to show you relevant ads based on your interests and preferences. Cookies are small pieces of data that are stored on your device when you visit certain websites. You can opt out of Google Ads cookies by visiting the Google Ads Settings page or by using the Google Analytics Opt-out Browser Add-on. You can also learn more about how Google uses cookies and other technologies for advertising by reading their Privacy Policy.

Web analysis with Matomo (formerly Piwik)

Scope of processing of personal data:
We use on this website (www.matomo.org) the software “Matomo”, a service of InnoCraft Ltd, 150 Willis Street, Wellington, New Zealand. The software sets a cookie (text file) on your computer to recognise your browser. When you visit a subpage of our website, the following data is stored:

• IP address of the user, shortened by the last two bytes (anonymous)
• the sub-page accessed and the time it was accessed
• the page the user visits on our website (referrer)
• Which browser, which plugin, which operating system and which screen resolution is used
• Length of time spent on the website
• Pages called up from the sub-pages visited

The data collected by Matomo is stored on our own servers. No data is passed on to third parties.

Legal basis:
Our legal basis for processing personal data with Matomo is Art. 6 (1) lit. f DSGVO.

Purpose of data processing:
We need this data to analyse the surfing behaviour of users and to obtain information about the use of various components of the website. This enables us to continuously optimise the website and its user-friendliness. These purposes are our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. By anonymising the IP address, we take into account the interest of users in the protection of their personal data. Under no circumstances will this data be used to personally identify the visitor to this website and will not be merged with other data.

Duration of data storage:
The data is deleted when it is no longer required for our purposes.

Objection:
You can object to the data collection described above in three different ways:

1. You can completely block the storage of cookies in your browser. However, this means that you may not be able to use certain functions of our website that require authentication (shopping cart, ordering, personal settings, etc.).
2. You can activate the “Do Not Track” setting in your browser. Our Matomo system is configured to take this setting into account.

YouTube

YouTube is an Internet video portal of YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

When you visit a page with a YouTube video, YouTube receives information about the page accessed on our website, regardless of whether you are logged in with a Google account or not. When you are logged in, Google can assign this data to your account. If you do not want this, you must log out of Google before using the YouTube videos. You must object to the use of your data directly to Google.

The information generated about your use of this website (e.g. IP address) is usually transmitted to a Google server in the USA and stored there. For more information on terms of use and data protection, please visit policies.google.com/?hl=en.

Instagram

Instagram is an online photo and video sharing service provided by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.

When you visit a page with Instagram photos or videos, Instagram receives information about the page accessed on our website, regardless of whether you are logged in with an Instagram account or not. When you are logged in, Instagram can assign this data to your account. If you do not want this, you must log out of Instagram before using the Instagram photos or videos. You must object to the use of your data directly to Instagram.

The information generated about your use of this website (e.g. IP address) is usually transferred to an Instagram server in Ireland and stored there. For more information on terms of use and data protection, please visit https://help.instagram.com/519522125107875.

Links to other websites and social media

This website contains links to other websites. This is for information purposes only. These websites are not under our control and are therefore not covered by the terms of this privacy policy. If you click on a link, it is possible that the operator of that website will collect information about you and use it in accordance with its privacy policy, which may differ from ours.

On this website, it is possible to interact with various social networks via links.

Facebook, operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.

Twitter, operated by Twitter Inc, 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA

Google+, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

LinkedIn, operated by LinkedIn Inc., 2029 Stierlin Court, Mountain View, CA 94043, USA

Pinterest, operated by Pinterest Inc, 808 Brannan Street, San Francisco, CA 94103, USA

YouTube, operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066 USA

When you click on a link of one of these social networks, a connection is established to the respective server of this network. We have no influence on the scope and content of the data that is transmitted to the respective operator of the respective social network by clicking on the link.

Should you wish to inform yourself about the type, scope and purpose of the data collected by the operators of these social networks, please read the privacy policy of the respective social network.

If you do not want the social media networks to be able to assign your visit to our website to your social media user account, please log out of the corresponding user accounts of the social media networks.

General information about personal data

Personal data is only collected to the extent necessary to ensure the functionality of the website and the provision of our services. Your data will only be processed for a specific purpose (e.g. registration, newsletter, enquiry, purchase) or if this is permitted by law.

Your data will be stored for as long as is necessary for the fulfilment of the contract or due to legal provisions, unless stated otherwise elsewhere in this data protection declaration or for specific data records.

As a matter of principle, we will not pass this data on to third parties or use it for other purposes. The data collected from you will only be passed on to third parties if this is necessary to fulfil a judicial or official order or if this is requested by you yourself.

If there is no longer a storage purpose or storage period, the personal data will be routinely deleted or blocked in accordance with the statutory provisions.

Security

Your data is stored on protected servers until further notice. Access to it is only possible for a very few people who are involved in the technical maintenance of the servers. They take precautions to ensure the security of your personal data. Your data is conscientiously protected against loss, destruction, falsification, manipulation, unauthorised access or unauthorised disclosure.

We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Data subject rights

You have the right to information from the data controller about the personal data concerned, as well as the right to correction or deletion or to restriction of processing or a right to object to processing, as well as the right to data portability. You also have the right to lodge a complaint with the data protection authority (https://www.dsb.gv.at).

Status: Lech, May 2018